Refund And Return Policy

We are committed to delivering premium fragrance and cosmetic products in perfect condition. Due to the hygienic and personal nature of our products, all sales are considered final.

As opened or used products cannot be reused or resold, items once delivered are not eligible for return.

Our products contain active natural extracts and ingredients. Damages caused due to neglect, improper usage, incorrect storage, or wrong application are not covered under this policy. Individual sensitivities or allergic reactions are also not covered. Customers are strongly advised to conduct a patch test before use.

By placing an order on our website, you agree to the terms outlined in this Policy.

Refund Policy

We follow a strict no-refund policy.

Refunds are not provided for change of mind, fragrance preference, incorrect product selection by the customer, minor packaging variations, or opened/used products.

In extremely rare and exceptional circumstances, where a verified issue cannot be resolved through replacement, Bella Vita may, at its sole discretion, approve a refund.

In most verified cases of transit damage or incorrect product shipment, Bella Vita will offer a one-time reshipment instead of a refund.

Replacement Eligibility

  • Product received broken, leaking, or damaged during transit.
  • Missing item(s) in the shipment.
  • Incorrect product received.
  • A complete unboxing video is mandatory. The video must show the sealed package, shipping label, and full opening process without cuts or edits.
  • All original packaging must be retained.
  • Claims must be emailed within 24 hours of delivery to care@bellavitaluxe.com with order number, images, and unboxing video.
  • Subject line must read: “US Replacement Request – Order #XXXX”.
  • Claims submitted without proper video proof will not be approved.

Delivered but Not Received Claims

  • If tracking shows “Delivered” but the package was not received, the customer must notify us within 48 hours of delivery confirmation.
  • We are not responsible for packages lost or stolen after confirmed delivery.
  • Claims raised after 48 hours will not be considered.

Cancellation Policy

  • Orders may only be cancelled before dispatch from the warehouse.
  • A 2.5% payment processing fee will be deducted for all cancellations.
  • Refunds for approved cancellations will be processed within 7–15 business days to the original payment method.
  • Orders cannot be cancelled once shipped.
  • If a prepaid shipment is refused or returned to sender, shipping charges and a $10 processing fee will be deducted.

Frequently Asked Questions

Q1: Are refunds available?

We follow a strict no-refund policy. Refunds are granted only in rare, exceptional cases at the company’s sole discretion.

Q2: Can I return an opened product?

No. Opened or used products are not eligible for return or replacement.

Q3: What happens in case of transit damage?

After verification, we will offer a one-time reshipment instead of a refund.